Lehrveranstaltung
Vorlesung Operatives CRM
Inhalt
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Vorlesungsmaterialien
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Inhalt |
Autor |
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01 Introduction |
Sonnenbichler, Andreas |
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02 Simple Petri Networks |
Sonnenbichler, Andreas |
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03 Coloured Petri Networks |
Sonnenbichler, Andreas |
|
04 Unified Modeling Language |
Sonnenbichler, Andreas |
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05 Process Innovation 1 |
Sonnenbichler, Andreas |
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06 Process Innovation 2 |
Sonnenbichler, Andreas |
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07 Use Case: Marketing Planning |
Sonnenbichler, Andreas |
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08 Use Case: Campaign Management |
Sonnenbichler, Andreas |
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09 Use Case: Internet-Based Marketing |
Sonnenbichler, Andreas |
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10 Use Case: Permission Marketing |
Sonnenbichler, Andreas |
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11 Use Case: Sales Force Automation |
Sonnenbichler, Andreas |
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12 Use Case: Complaint Management |
Sonnenbichler, Andreas |
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Sammlung alter Klausuraufgaben |
Sonnenbichler, Andreas |
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