Informationsdienste und elektronische Märkte
Course
Vorlesung Operative CRM
| Semester: | Winter Term 2016 |
| Lecturer: | Dr. Andreas Sonnenbichler; |
| Appointment: | Dienstag 15:45 - 17:15 |
| Location: | Gbd. 11.40 Raum 221 |
| SWS: | 2 |
| Linked to: | Übung Operatives CRM (Übung) Winter Term 2016 |
Participate
Content
Die Prüfungstermine finden Sie unter News in linken Menü.Course material
 | |
| Content | Author |
|---|---|
| |
| 01 Introduction | Sonnenbichler, Andreas |
| 02 Simple Petri Networks | Sonnenbichler, Andreas |
| 03 Coloured Petri Networks | Sonnenbichler, Andreas |
| 04 Unified Modeling Language | Sonnenbichler, Andreas |
| 05 Process Innovation 1 | Sonnenbichler, Andreas |
| 06 Process Innovation 2 | Sonnenbichler, Andreas |
| 07 Use Case: Marketing Planning | Sonnenbichler, Andreas |
| 08 Use Case: Campaign Management | Sonnenbichler, Andreas |
| 09 Use Case: Internet-Based Marketing | Sonnenbichler, Andreas |
| 10 Use Case: Permission Marketing | Sonnenbichler, Andreas |
| 11 Use Case: Sales Force Automation | Sonnenbichler, Andreas |
| 12 Use Case: Complaint Management | Sonnenbichler, Andreas |
| Sammlung alter Klausuraufgaben | Sonnenbichler, Andreas |